Privacy Notice PSG US IR

1. Introduction

We, at PSG Global Solutions, LLC (“PSG”, We, Our, Us), a Teleperformance subsidiary, are committed to respecting your privacy and the protection of your personal data.  PSG needs to use your personal data to ensure that we can meet all the requirements in relation to your application to us. We also need to ensure we comply with laws and regulations, can respond to requests from supervisory authorities, handle legal claims, detect, and prevent fraud, and carry out our business activities. Our Privacy Notice is provided to inform you of how PSG Global Solutions, LLC processes your personal data and we regularly review it to ensure that it is up to date.  Please read it carefully.

2. Our Binding Corporate Rules & safeguarding your personal data

As a member of the Teleperformance Group (“TP”), PSG Global Solutions, LLC operates under Teleperformance’s global privacy framework. TP is proud to be one of the few companies to have secured formal approval from the EU Data Protection Authorities for its Binding Corporate Rules (BCRs) under the General Data Protection Regulation (GDPR). These BCRs form the foundation of TP Group's comprehensive global privacy framework, enabling us to transfer personal information throughout TP’s family of companies while maintaining robust safeguards and security protections.

As a global organization, TP leverages its worldwide resources to operate efficiently and effectively. This often requires that your personal information be transferred to other countries, territories, or organizations within TP Group. Our BCRs set a consistent, high standard for the international transfer of personal information, ensuring that your information remains protected wherever it is processed.

In circumstances where the use of BCRs is not possible, TP implements alternative legal transfer agreements to ensure that your personal information continues to be safeguarded in accordance with applicable laws. countries within the TP group to which we transfer personal information please see the Privacy Policy.

To further reinforce our commitment to data privacy, TP has appointed a number of Data Protection Officers (DPO or DPOs) where required by law, supported by a dedicated Privacy Department, to oversee and manage our privacy framework. For more information about how we protect your personal information, additional details on our BCRs, or the countries in which we may transfer personal information, please refer to our Privacy Policy.

3. Purposes for processing your personal information

We process your personal information to assess your suitability for employment, which includes evaluating your application and considering you for current or future openings within PSG or other TP entities, including independent contractor opportunities.

Your personal information is also processed as necessary to meet legal and regulatory obligations.

In certain cases, PSG may need to process sensitive personal information (such as health or some types of background information). We only do so when required or permitted by local law or with your explicit consent.

4. The personal data we gather from you

PSG may gather some or all of the following from you, as permitted by applicable law:

Personal Identifiers such as full name, employee identification number, driver’s license number, address, phone number, email address, tax/government identification number, and date of birth.
Protected Class Information such as, gender, citizenship, immigration or work authorization status.
Internet Data such as IP address and device ID numbers.
Professional Employment History such as date of employment, title and job history, employment status, compensation information, tax form information, immigration form information, worker’s compensation information.
Education History such as transcripts, letters of recommendation, enrollment verification, certificates, and diplomas and degrees.

5. How we process your personal data

PSG processes your personal information by:

Maintaining accurate contact details.
Reviewing and assessing your application.
Analyzing application information to prevent and detect fraud; and
Considering your application for future opportunities within TP.

6. Remote use of cameras during the recruitment process

PSG may use cameras to record and transmit interviews, either live or remotely, as part of the recruitment process. You may choose whether to activate your camera during interviews. By turning on your camera, you consent to being recorded. If you prefer not to use your camera or do not wish to be recorded, you will not be penalized.

PWe may share your personal data, to the extent legitimately necessary considering the nature of the personal data, with other TP subsidiaries, PSG Affiliates and external organizations, such as companies providing services necessary to ensure the proper administration of your potential employment at PSG or with government agencies or bodies (e.g., social security or retirement agencies), as required or permitted by local law. Also, we may share your personal data with other entities within TP’s global corporate group to share with you any opportunities available that may match your skillset, including independent contractor roles.

8. Use of Artificial Intelligence and Machine Learning

As part of our recruitment process, PSG Global Solutions may collect and process your personal data using artificial intelligence (AI) and machine learning (ML) tools. These technologies are used to support and enhance your candidate experience while ensuring efficiency and fairness in the recruitment process.

Depending on the stage of your application, your personal data may be processed to:

CConduct initial validation interviews (optional)
Administer certain AI-enabled or ML-based assessments (some of which may be mandatory)
Provide updates on the status of your application
Send reminders or follow-up requests for required documents or next steps
Communicate with you through calls or messages during the recruitment process
Monitor and evaluate the quality of recorded calls between recruiters and candidates to ensure compliance with recruitment standards and quality assurance requirements

Human Oversight While AI and ML tools may process your personal data for the purposes above, all recruitment and assessment outcomes are either made by, or reviewed and confirmed by, a human recruiter. Final hiring decisions are never solely determined by technology.
Your Choice You may choose to opt out of AI-driven interviews and instead interact directly with a human recruiter. However, other assessments required during the recruitment process may be mandatory, including those supported by AI or ML.
Compliance and Responsible Use All processing of your personal data through AI and ML is carried out in accordance with applicable data protection laws and PSG’s commitment to responsible and ethical AI. Where possible, data used for training or improving AI and ML models will be de-identified or anonymized

9. Retention of your personal information

We will retain your personal data for as long as is necessary for the purposes set out above, or for as long as is required by law.

10. Your privacy rights

Depending on your state of residence and as provided under applicable U.S. privacy laws, you may have the following rights regarding your personal data. These rights may be subject to limitations, exceptions, and verification requirements, particularly where personal data is processed in connection with recruitment or hiring activities.

Right to know. You can request information about the processing of your personal information, including the categories of personal information collected and the purposes for which it is used.
Access. You can request access to your personal information maintained by PSG, subject to applicable legal limitations and verification requirements.
Correction (Rectification). You can ask PSG to correct inaccurate or incomplete personal information.
Deletion – you can ask PSG to delete your personal information, subject to legal exceptions, where applicable, including when:

Your personal information is no longer reasonably necessary for the purposes for which it was collected or processed in connection with recruitment or hiring.
You no longer wish to be considered for current or future employment or independent contractor opportunities.
Your personal information is inaccurate, incomplete, or no longer relevant, and deletion is appropriate instead of correction;
YYou withdraw consent to process your personal information when consent is the legal basis for processing; or
Your personal information has been processed in a manner that is inconsistent with applicable law.

Limitation– Where required by applicable law, you can ask PSG to limit certain processing of your personal information, such as processing that is not necessary for recruitment-related purposes or legal compliance
Opt-Out of Certain Processing – Where applicable, you can request to opt out of certain processing activities, including limited forms of automated processing, as required by law.
Non-Discrimination / Non-Retaliation – You will not be discriminated against or retaliated against for exercising your privacy rights.
Appeal of Decisions (Where Required) – Where required by law, you can appeal a decision regarding your privacy rights request.

11. Contact details & links:

If you have questions or concerns about how PSG processes your personal information, you are encouraged to contact us using the details provided below so we can address your concern directly.

Depending on applicable law, you may also have the right to raise concerns with an appropriate regulatory authority.

Privacy Notice for PSG Candidates